Last Updated: July 2026

At ZENVIA, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below before placing your order.

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Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation notification.

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Shipping Time

Estimated delivery times are:

• Major Cities: 2–4 Business Days
• Other Cities & Remote Areas: 3–7 Business Days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

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Shipping Charges

• Free Shipping may be available on selected products or promotional offers.
• Shipping charges (if applicable) will be displayed during checkout before payment confirmation.

 

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Order Tracking

Once your order has been dispatched, you will receive tracking details so you can monitor your shipment until it reaches you.

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Delivery Attempts

Our courier partner will make delivery attempts to the provided address. If the customer is unavailable after multiple attempts, the order may be returned to us.

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Incorrect Address

Please ensure that your shipping address and contact information are accurate.

ZENVIA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

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Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

• Your Order Number
• Photos of the package and damaged item (if applicable)
• A brief description of the issue

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Shipping Delays

While we strive to deliver every order on time, unforeseen circumstances such as:

• Weather conditions
• Public holidays
• Courier service disruptions
• High order volumes

may occasionally result in shipping delays.

We appreciate your patience and understanding.

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Contact Us

If you have any questions regarding shipping or your order, please contact our support team.

Store Name: ZENVIA

Email: zenviastore60@gmail.com